Shipping Info – Pretty Ribbon

Shipping Info

How long does delivery take?

Most orders arrive within 5-7 days (2-4 days with express shipping) all orders receive a tracking code as soon as they are shipped. 

If your order hasn’t arrived in the estimated delivery times, please contact us by filling the contact us form HERE or send us a message on Facebook HERE.

If your order hasn't arrived within 30 days of the date of original purchase, please contact our support team for a full refund of your purchase.

Please note: this policy excludes errors made by customers when providing shipping details on their order(s) or missed delivery attempts.

Oh no, I messed up my shipping address or size etc. Can I change it?

Yes, however only before an order has been shipped out. If your order has already been shipped, we unfortunately can no longer make any changes to your address. The next step is to wait for the item to be returned to us before it can be re-sent. 

Sizes can also no longer be changed after a product has been shipped, if this is the case, please contact us to send the original item back and we'll re-arrange for the new size to be sent asap.